Location: Concord, CA
Job Type: Full Time
Precision IT Consulting, Inc. is a leading Information Technology service provider focused on bringing enterprise-class IT services to small and medium sized businesses throughout the San Francisco Bay Area and beyond.
We are seeking a full-time Desktop Services Technician with Managed IT Services experience for our clients in the SF Bay Area, primarily the East Bay. Your primary focus will be managing all aspects of IT for a set group of clients; you will be their IT department. Primary duties include onsite support, remote support, help desk, and working with remote monitoring and management tools. You must be able to provide most levels of IT support including desktop/laptop support, server support (work with our server team), networking support (work with our networking team) as well as helping the client with needs analysis, project planning, and purchasing. You must keep track of your time in our systems and make sure tickets are scheduled and handled appropriately. Secondary duties will include project-based work with your assigned client and others, helping to build new servers, working on migrations, and other projects with our team.
We need you to be mature, smart, flexible and people-centric. You need to be capable of working independently among rapidly shifting priorities, and you need to know when to call in the cavalry. You must be able to handle a large volume of detailed information; sifting out what is important and needs attention now and what needs attention later. Being able to recognize, prioritize, plan and execute against this data stream is a critical skill in this job.
As a consultant for Precision IT Consulting, your most important skill is the ability to form, maintain and strengthen client relationships through outstanding, professional and personable technical service delivery. Since you will be in front of our customers, your personality is as important as your technical knowledge and skills. You must be able to communicate effectively, verbally and in writing, to all levels of an organization from a receptionist to CEO. Being a super-geek is great, -we want those skills, but you must come with the ability to relate to real world people as well as network assets.
You must meet most of the following qualifications to be considered:
- Experience working with a Managed IT Service provider
- Windows XP/7/8/10 Desktop and Laptop Support
- Desktop/Laptop replacement
- Remote/onsite Desktop Support
- Microsoft Office Products
- Third party applications (Adobe, Browsers, remote access software, AV products, etc.)
- Mobile Phone Support (IOS and Android)
- End user VPN setups
- Familiar with the basics of networking
- Communications Excellence
- Time Management
- Problem Solving
- Follow Through
- Prioritization Judgment
- Windows Server 2003/2008/2012 Administration
- Microsoft Exchange 2003/2007/2010/2013/2016 Administration
- Windows Network Administration
- Industry Certifications: Microsoft, Cisco, SonicWALL,
- VMware or Other Virtualization Technologies
- Disaster Recovery
Then, once you’re ready to proceed, e-mail your Cover Letter to us, and tell us who your Favorite Comedian is and why; along with a clear and concise resume on your experience.
All submissions will be held in confidence. (Nope, we don’t gossip.) As an interview is required, local candidates only need to apply.
Or Email to: Jobs@PrecisionITConsulting.com