TechCrunch put our an article recently that caught our eye. The article talks about managing the customer experience and the failure to do so could cause a business its clients. The primary focus of the article discusses how technology can play a roll in doing this for clients. There is mention of a new service from Medallia that works with major brands to help them with gagging what customers are saying and how they feel about a product or brand. This may or may not be relevant to your business, but thought it would be a interesting read anyway.
Please see the following article written by TechCrunch about this topic: http://techcrunch.com/2014/08/18/put-your-customers-first-or-perish-seriously/
More about Medallia: http://www.medallia.com/