Options For Support

• Make sure other applications you are using are not having the same issue.
• Check with your colleagues to see if they are having the same issue as you are.
• Closeout the application and quit/force the application. You can do this by holding "Ctrl"+"Alt"+"Delete" then selecting "Task Manager" then select the application from the list then hit "End Task".
• If this does not resolve your issue, try rebooting your system as well.
• If that does not work, contact our help desk at 877-800-6710 Option #1.

• If your mac is running slow, you can view what is running on your Mac to see if it is slowing your computer down. Go to "Finder", then select "Utilities" under the "Go" menu and select "Activity Monitor".
• If that does not work, then the fact your system is running out of storage could cause this issue. To figure out how much storage your system has, go to the Apple menu and click "About This Mac". Then click the "Storage" tab to see how much free space is left on your system.
• If this does not work, then reset "NVRAM/PRAM" on your system. To do this, shutdown your Mac completely and then turn you Mac back on and them immediately hold down the "Option + "Command" + "P" and "R" keys. Do not release these keys until you hear the startup sound twice or see the Apple logo is gone for the second time.
• If this does not work, then contact our help desk at (877) 800-6710 Option #1

• Check Task Manager to see if there are any programs or "Processes" that are using up too many resources. To do this, select "Ctrl + Alt + Delete" at the same time. Then click on "Task Manager" and check to see if you have any programs or processes running that you are not using. If you see any, then select "End Process".
• Another issue that could be causing your system to be running slow is your Windows system is running out of space. To check your storage usage, go to "File Explorer" under the "Start Menu". In the left hand side of the menu, select "This PC" or "My Computer". Under "Devices and Drivers, you will be able to see all of the devices and what storage is available for each space.
• If this does not work, then reboot your system to see if this helps.
• If this does not work, then contact our Help Desk at (877) 800-6710 x Option #1

If you use a laptop with a docking station, then make sure your laptop is properly docked and then reboot your system.

If your wireless connection is not working, then press "FN + "F5" to turn the WiFi radio on. Some laptops have a physical WiFi switch on the side that can be pressed/slid to turn on the WiFi connection on.

• Restart your VPN software
• If that does not work, double-check your internet connection is actually working. Open up your browser and surf to other websites to check this.
• If you have antivirus on your laptop that has a local firewall, disable this. If you do not have a local firewall, then restart your home router/firewall and see if this resolves your issue.
• Sometimes updates can affect your software so if you know how, try re-installing your VPN software.
• If your issues persists then please contact our help desk at (877) 800-6710 Option #1