Careers

IT Support Engineer

Job Type: Full-Time

Salary: $30 to $40 Hourly

Benefits: 401(k), 401(k) matching, Dental insurance, Health insurance, Life insurance, Paid time off, Vision insurance

Experience level: 2 years

Schedule: Monday to Friday

Precision IT Consulting, Inc. is a leading Information Technology managed service provider focused on bringing enterprise class IT services to small and medium sized businesses throughout the San Francisco Bay Area.

Precision IT Consulting is seeking a full-time IT Support Engineer to join our team in the East Bay area. In this role, you will be responsible for managing all aspects of IT for a set group of clients, acting as their IT department. Your primary duties will include providing onsite and remote support, working on the help desk, and using remote monitoring and management tools. You should have experience providing various levels of IT support, including support for desktop and laptop computers, servers, and networks. Depending on your skillset, you may also have the opportunity to work on projects such as building new servers, migrations, and more.

To excel in this position, you should be detail-oriented and able to work independently, prioritizing tasks and knowing when to ask for help as needed. You should be able to handle a large volume of detailed information and be able to recognize, prioritize, plan, and execute against it. Your ability to form, maintain, and strengthen client relationships through professional and personable technical service delivery will be key to your success. You should be able to communicate effectively with all levels of an organization, from receptionist to CEO, and have the ability to relate to both technical and non-technical individuals.

To be considered for this role, you should be self-motivated, thorough, and have strong collaboration, communication, and documentation skills. Experience working as part of a technical team is also required.

Responsibilities:

Supporting our clients via phone, email, remote login and/or on-site as necessary via pro-active and reactive visits
Creating new users, configuring laptops, and setting up their desks/workstations
Troubleshooting day to day technical issues and assisting with daily requests

Working trouble tickets from creation all the way through resolution or escalation
Prompt and thorough documentation of all work via our ticketing system
Documenting assets, configurations, passwords, processes, etc. and maintaining current and accurate documentation

Requirements (Must Have):

Incredible sense of pride and passion for what you do and a desire to help your teammates
BA or relevant certifications and working experience
Minimum 2 years' experience working for a Managed Service Provider (MSP) or in IT roles demonstrating excellent customer service and support
Experience working as part of support team
Experience using an issue or ticket tracking system and RMM tools
Strong communication (written & verbal) and customer service skills
Ability to learn new technologies and systems quickly
Ability to work through issues methodically