Case Study: Managed IT Services for Consumer Services Company

December 2, 2024

The Challenge

A person is typing on a laptop computer with icons coming out of the keyboard.

A consumer services company needed comprehensive IT management to ensure smooth operations across their 14-15 user base. They sought 24/7 support, asset tracking, and guidance for future infrastructure planning. Managing licenses, warranties, and vendor coordination was also critical to their operations.

The Solution

Precision IT Consulting provided:


  • 24/7 on-site and remote IT support.
  • Maintenance and warranty tracking for all company assets.
  • Vendor coordination to manage infrastructure planning and asset replacement.
  • Robust server management and issue resolution through an effective ticketing system.

Services Used

  • Managed IT Services
  • IT Consulting

Results

  • Reduced downtime and improved system reliability.
  • Enhanced operational efficiency with proactive issue resolution.
  • Clear asset tracking and vendor coordination for future infrastructure growth.
  • High client satisfaction due to responsive and dependable service.

Testimonial

"They are proactive. They attend to our requests quickly, so we’re happy with their work. Our engagement has reduced downtime and improved reliability."


— General Manager, Consumer Services Company​​

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